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While the Commonwealth Bank doesn't comment on individual cases, the recent incident prompted the bank to issue a renewed warning about scammers. Ms Towers revealed on Tuesday she had since acted on the advice of many viewers and switched banks. 'If anyone is in a similar situation, just know that there are people willing to help!' 'I owe everything to you guys and will be forever grateful. 'Without you, I would have been in a very difficult situation,' Ms Towers wrote. She ended her latest video by thanking viewers for their advice in resolving the matter.Īs a student on minimum wage, she would have otherwise struggled to recover her losses and pay back her credit card to avoid late fees on funds owed. Ms Towers was reimbursed within minutes of accepting the bank's written offer and disabled an online fundraiser she originally set up to recover her losses. 'So basically the Commonwealth Bank have seen the video and the comments not in their favour and have decided to take this matter on as urgently as possible.'Īs of Tuesday, Ms Towers said she had switched for helping me get to where I am now 💙 If anyone is in a similar situation, just know that there are people willing to help! | #fypシ #scammed ♬ Vlog Video work Fashionable BGM(847726) - Tsuyoshi_san 'Typically in my case, they wouldn't give me back my money, which confirms the case they're giving it back because of the social media attention. 'However he also alluded to the fact the higher-ups in the Commonwealth Bank had no idea what to do as they are very tech savvy on social media. 'He started off the conversation by letting me know the bank were aware of more videos and that they were willing to give me all my money back as a gesture of goodwill,' Ms Towers said.

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The email also warned her to be mindful she may not get a full refund if it happened again. She shared correspondence from the bank agreeing to reimburse her, which stated the bank had no liability for losses incurred. 'My original video did a lot better than what I was expecting as it reached quite a large audience, so large that the higher-ups at Commonwealth Bank saw it,' she said.Ĭommonwealth Bank escalated Ms Towers' case as urgent after seeing the viral TikTok video. Sarah Towers has updated TikTok followers with good news following her traumatic ordeal The videos caught the attention of bank officials after garnering more than one million views.īut she said in a follow-up video she was warned by the bank it wouldn't typically reimburse the money in her case.

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In an update to her TikTok on Sunday, Ms Towers revealed she had been reimbursed by the bank but only 'as a gesture of goodwill' after her heartbreaking videos went viral. Ms Towers was overwhelmed with helpful advice and messages of support as hundreds of viewers urged her to persist with fighting to get her money back and report her ordeal to the banking watchdog. Sarah Towers, from Wollongong in NSW, got a rude shock last month when she discovered almost $3,000 had been swiped from her account.Īfter a number of unsuccessful pleas to the Commonwealth Bank asking them to recover the money, the distraught student turned to TikTok to help others learn from her mistakes and tearfully ask for advice on what to do next. And that's why we provide valuable resources and information on helping you make critical decisions about this big purchase.Ĭan't find what you are looking for? Interested in building your dream home? Our Construction experts can help.A relieved university student has been reimbursed by her bank after a scammer in the UK stole thousands from her Commonwealth Bank account.

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